FAQs

1) What sizes are available in your store?

In the traditional spirit of kimonos, our creations are designed to be worn loosely and comfortably. We currently offer two sizes: S/M and L/XL. We recommend size S/M for those who prefer a slightly tighter fit, while size L/XL offers more room for added comfort. For people over 1.80m tall, we suggest choosing a size L/XL kimono for the ideal length and drape.

2) How do I track my order?

Once your order has shipped, you will receive an email with a tracking link. You can also access this information by logging into your account on our website.

3) What are the delivery costs?

Delivery costs vary depending on your location and the delivery method chosen. You can see the estimated delivery costs in your basket before finalizing your order.

4) Which countries do you ship to?

We deliver everywhere in Europe. Currently international delivery is not available. Please excuse us.

5) How can I contact customer service?

You can contact us via our contact form on our website.

6) How long will delivery take?

Delivery time varies depending on your location and the delivery method chosen. Please note that delivery can take up to two weeks, as the making of our kimonos is a delicate and meticulous process.